Things to Know & Ask When Hiring A Web Design Company
January 27th, 2009Hiring a web design company can be as difficult at times as finding an honest mechanic or real estate agent. The web industry is still unfamiliar territory to many, therefore knowing who to talk to or what to ask can be intimidating. What information should you have about a web design firm before enlisting their services? Answering these basic questions will help you make a better more informed decision.
How Long Have They Been Around?
This may send some so-called web professionals running towards the nearest exit but it’s a fair question. Unfortunately the web industry is full of fly-by-night companies who often have good intentions but limited experience or reliability. Remember your website is a long-term investment and you should have every confidence that the company you choose will be around 5, if not 10, years from now.
Do They Have a Strong Portfolio or Work Samples?
A credible web design firm should be able to provide you with several quality examples of their work, giving you a realistic idea of what to expect. You might be taking a gamble by trusting a company with a limited amount of finished projects and an unproven track record. Also don’t be afraid to ask for references from previous clients; a legit company has nothing to hide and will appreciate your interest.
What Kind of Quality Assurance Do They Provide or Offer?
Before you agree to a price on your website make sure you know what this amount covers and under what circumstances it is subject to change. It is important to get all major details in writing so you are not charged with any mysterious hidden fees or charges later. Also ask about their refund policy, payment options and even any discounts that might be available to you.
What Are Your Rights In Terms Of Copyright and Ownership?
Once your website is completed what ownership rights you have over any graphics, text or images that were produced? Are you free to change the design of your website at any time, even if you leave this company for another firm? Some comapnies will make it difficult for you to leave once you have signed on the dotted line so make sure you agree on any copyright issues in advance.
What Are The Long Term Expenses Of My Website?
A company may offer you what seems like a great deal on a website but may have much higher rates for ongoing fees such as web hosting and updates. Make sure you are aware of the long term costs of running and maintaining your site. Many companies can increase monthly maintenance fees with little or no prior warning so make sure you stay locked into the same deal when agreeing to terms of service.
How Will This Company Help My Business?
It’s one thing to build a website but what will it actually do for you once it’s up and running? Get an idea of what this company’s strategy will be in terms of accomplishing your website’s goals and promoting your business effectively. How a web design company brings in traffic and then converts it into sales often separates a good amateur firm from a professional one.